Privacy Policy

We are staunchly committed to protecting and meticulously safeguarding your privacy and personal data through advanced protection protocols and comprehensive security measures across our entire platform.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.

We may process usage data, which comprehensively includes access timestamps, page views, browser type, operating system, referring URLs, device information, and interaction patterns. This information is collected through server logs, cookies, and analytics tools and may include time spent on pages, navigation paths, and feature utilization. The source of this data is our analytics tracking system and server monitoring tools. We process this information for several important purposes, including improving website performance, analyzing user behavior, enhancing security monitoring, and optimizing user experience, which enables us to deliver better services, prevent unauthorized access, and personalize content delivery. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.

We may process account data, which comprehensively includes email addresses, usernames, passwords, account preferences, billing information, and authentication details. This information is collected through registration forms, account updates, and user input and may include subscription status, account settings, and communication preferences. The source of this data is direct user submission during account creation and management. We process this information for maintaining user accounts, processing transactions, providing customer support, and ensuring account security, which enables us to authenticate users, process payments, and deliver personalized services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process profile data, which comprehensively includes name, contact information, profile pictures, biographical information, and preference settings. This information is collected through profile creation forms, preference settings, and user submissions and may include professional information, interests, and social media links. The source of this data is direct user input and profile management tools. We process this information for personalizing user experience, enabling user interactions, facilitating communication, and providing targeted content, which enables us to enhance service delivery, improve user engagement, and maintain community features. The legal basis for this processing is our legitimate interests in operating and improving our website services.

Your Rights:

Right to Access: You have the right to obtain confirmation about whether we process your personal data and request copies of this data. This includes the ability to access your personal information, verify the lawfulness of processing, and understand how your data is being used. To exercise this right, you can submit a formal request through our dedicated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.

Right to Rectification: You have the right to request correction of inaccurate personal data and complete any incomplete personal data we hold about you. This includes the ability to update contact information, correct factual errors, and modify outdated information. To exercise this right, you can use our account settings interface or submit a formal correction request. We will process your request within 15 days and may require account credentials, supporting documentation, and written confirmation to verify your identity.

Right to Erasure: You have the right to request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to remove account information, delete historical data, and withdraw previous consent. To exercise this right, you can initiate account deletion through our privacy center or submit a formal erasure request. We will complete the erasure within 30 days and may require password confirmation, written authorization, and identity verification to process your request.

Right to Restrict Processing: You have the right to limit the ways in which we use your personal data, particularly in cases where you contest the accuracy of the information. This includes the ability to pause data processing, temporarily disable features, and limit data usage. To exercise this right, you can adjust your privacy settings or submit a formal restriction request. We will implement restrictions within 7 days and may require account verification, specific processing details, and formal documentation to verify your identity.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit this data to another controller. This includes the ability to download your data, transfer information between services, and receive data copies. To exercise this right, you can use our data export tool or submit a portability request. We will provide the data within 30 days and may require two-factor authentication, account ownership verification, and specific format requirements to verify your identity.Data Processing and Security Measures

We process Service Data which includes account credentials, user preferences, service configurations, and usage patterns. This processing involves automated collection, analysis, and storage, enabling us to provide personalized services and maintain service quality. For example, in our context, this includes order history, delivery preferences, and product selections. The legal basis for this processing is legitimate business interests and contractual necessity, specifically to fulfill our service obligations and improve user experience.

We process Technical Data which includes device information, IP addresses, browser types, and system configurations. This processing involves automated logging, analysis, and storage, enabling us to ensure optimal service delivery and security. For example, this includes tracking system performance, detecting technical issues, and optimizing website functionality. The legal basis for this processing is legitimate interests, specifically maintaining service reliability and security.

We process Communication Data which includes email correspondence, chat logs, and support tickets. This processing involves storage, analysis, and response management, enabling us to provide effective customer support and maintain service quality. The legal basis for this processing is legitimate interests and contractual necessity, specifically to address user inquiries and maintain service standards.

We process Transaction Data which includes payment details, purchase history, and billing information. This processing involves secure storage, verification, and analysis, enabling us to process payments and maintain accurate financial records. The legal basis for this processing is contractual necessity and legal obligations, specifically to complete transactions and comply with financial regulations.

We process Preference Data which includes marketing preferences, notification settings, and product preferences. This processing involves storage, analysis, and preference management, enabling us to provide personalized experiences and relevant communications. The legal basis for this processing is consent and legitimate interests, specifically to enhance user experience and service delivery.

Security Measures

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.

International Data Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and certified compliance frameworks. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by ISO 27001, GDPR standards, and Privacy Shield principles, ensuring compliance with international data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Account Information: Retained for the duration of active account plus 2 years for legal compliance and account recovery purposes
Usage Data: Retained for 12 months to analyze service usage patterns and improve user experience
Transaction Records: Retained for 7 years to comply with financial regulations and tax requirements
Communication History: Retained for 3 years to maintain service quality and handle ongoing customer relations
Technical Logs: Retained for 6 months for security monitoring and system optimization

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for ki-xocolatl.com

Essential cookies serve fundamental functions for our website operations. These cookies process authentication data, security tokens, and session information to maintain site functionality. In our chocolate and confectionery context, these cookies ensure your shopping cart remains active, maintain secure checkout processes, and preserve your product selections throughout your visit. We specifically use them for:
– User authentication during checkout
– Security measures to protect transactions
– Basic site operations including inventory management
– Session management for shopping experiences
– Technical stability across our product pages

Functional cookies enhance your shopping experience by remembering your preferences. They store data about your chocolate selection preferences, preferred currency, and delivery options. They enable:
– Language preferences for international customers
– Region-specific pricing and availability
– User interface customization for product browsing
– Feature optimization for ordering processes
– Personalized settings for recurring customers

Analytics cookies help us understand how customers interact with our products. They collect information about:
– Product page interactions
– Navigation patterns through our chocolate collections
– Feature usage in our online store
– Session duration during browsing
– User preferences for different product categories

Performance cookies assess and improve our online store operation by:
– Monitoring site speed during peak shopping periods
– Identifying technical issues in the ordering process
– Optimizing content delivery for product images
– Analyzing user experience in our shop interface
– Tracking system performance during checkouts

Cookie Management

You can control your cookie preferences through:
– Browser settings adjustments
– Our cookie consent banner
– Privacy preferences in your account
– Account settings customization

For EU residents, we ensure:
– Explicit consent mechanisms before processing
– Data minimization in our collection practices
– Purpose limitation for all collected data
– Storage limitations on customer information
– Processing transparency in all operations

California residents have additional rights:
– Right to know about personal information collected during purchases
– Right to delete personal data from our systems
– Right to opt-out of data sales to third parties
– Right to non-discrimination in service and pricing
– Right to access collected information about their shopping history

Regarding users under 13:
– Age verification before account creation
– Parental consent requirements for young users
– Limited data collection from minors
– Special protection measures for youth data
– Parental access rights to minor accounts

Policy Updates

Our update process involves:
– Regular review procedures of privacy practices
– User notifications of significant changes
– Consent renewal for material updates
– Clear change documentation
– Continuous compliance monitoring

For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise

This policy was created specifically for ki-xocolatl.com and covers all associated services within the artisanal chocolate and confectionery industry.